Return Policy

Who this policy covers

This Return Policy applies to gair products sold by Gingerair Innovations Private Limited (“Gingerair”, “we”, “us”), whether you bought them on the Gingerair marketplace or ordered them from our team on WhatsApp. If you bought a gair product from another store or reseller, please contact that seller first. We’ll help where we can.

Return window

• You can ask for a return within 7 days from the date of delivery.
• If a product arrives damaged, faulty, incomplete or different from what you ordered, please tell us within 48 hours of delivery, with photos and, if possible, an unboxing video. This helps us sort it out quickly.

What can be returned

A product can be returned if:

• it arrived damaged, faulty, incomplete or not as described; or
• you changed your mind and the product is unused, in its original condition and packaging, with all accessories, manuals and free items that came with it.

What can’t be returned

• Products that have been used, worn, damaged, altered or repaired after delivery, except where the fault was there at delivery.
• Products with missing parts, accessories, packaging or serial labels.
• Fitness bands whose strap has been worn or soiled, unless the product is faulty.
• Trackers that are still linked to your Apple or Google account. Please remove the tracker from Find My or Find Hub before returning it so it can be inspected.
• Return requests made after the return window has ended.

How to start a return

1. Contact us on WhatsApp or through our Contact page (choose “Returns and refunds”). Share your order number, the product name and the reason for the return, with photos if the product is damaged or faulty.
2. We review your request and reply with the next steps, usually within two working days.
3. Send the product back. Where pickup is available at your address, we’ll arrange it. Otherwise, we’ll share the address to send it to. Pack the product securely in its original packaging.
4. We inspect the product when it reaches us, and let you know the outcome.
5. You get a replacement or refund. If the return is approved, we send a replacement (subject to stock) or refund you as described in our Refund Policy.

If you bought on the Gingerair marketplace, you can also start a return from your order on the marketplace, if that option is shown there.

Return shipping

• If the product arrived damaged, faulty or wrong, we cover the return shipping.
• For change-of-mind returns, we may ask you to pay for return shipping, or deduct the return shipping cost from your refund. We’ll tell you the amount before you send the product back.

Replacements

If you prefer a replacement and the same product is in stock, we’ll send it once your return is approved. If it’s out of stock, we’ll offer you another colour or version, or a full refund.

Order cancellations

You can cancel an order before it has been dispatched by contacting us. If the order has already been dispatched, you can refuse the delivery or ask for a return under this policy.

Need help?

Message us on WhatsApp, write to us, or use our Contact page. For complaints, you can also contact our Grievance Officer, (Grievance Officer name), at (grievance email).