Refund Policy

Who this policy covers

This Refund Policy applies to gair products sold by Gingerair Innovations Private Limited (“Gingerair”, “we”, “us”) on the Gingerair marketplace or through our team on WhatsApp. It works together with our Return Policy.

When you get a refund

• Your return is approved after we inspect the product, and you’ve chosen a refund instead of a replacement.
• A product arrived damaged, faulty or wrong, and a replacement isn’t available.
• You cancelled your order before it was dispatched.
• We cancelled your order, for example because the product is out of stock or a price was shown incorrectly.
• Your order was lost in transit and could not be delivered.

How much is refunded

• Damaged, faulty or wrong products, and orders we cancel: a full refund of the amount you paid, including any delivery charges.
• Change-of-mind returns: a refund of the product price. Delivery charges you paid for the original order, and any return shipping cost, may not be refunded. We’ll tell you before you send the product back.
• If a product comes back used, damaged after delivery or incomplete, we may decline the return or offer a partial refund. We’ll explain why and share photos if you ask.

How long it takes

We start your refund within 2 business days of approving it. You should see it in your account within 7 to 10 business days after that, depending on your bank or payment provider.

How you’re refunded

• Online payments (card, UPI, net banking or wallet) are refunded to the same payment method.
• Cash on delivery orders are refunded by bank transfer or UPI. We’ll ask you for the details we need, and use them only for your refund.
• Orders placed on the Gingerair marketplace are refunded through the marketplace, using the payment method you used there.

Refund not received?

Check your bank or card statement first, as some banks take a few extra days to show refunds. If you still can’t see it after the time above, contact us with your order number and we’ll share the refund reference so you can follow up with your bank.

Need help?

Message us on WhatsApp, write to us, or use our Contact page. For complaints, you can also contact our Grievance Officer, (Grievance Officer name), at (grievance email).